12/10/2020 12:00:00 AM
Maintaining AV operations requires open communication with a client. After the installation portion of an AV project is complete, systems verification is finished, and users are trained, your company's relationship with the client may shift to a service agreement. Such an agreement may include ongoing preventive maintenance and repair services, as well as addressing warranty-related issues. High-pressure situations may arise while a client is under warranty, such as the sudden failure of the AV system during a live event. As an AV professional, you will be expected to calmly and quickly diagnose the problem then either fix the problem or apply a work-around until permanent repairs can be made. This course discusses strategies for systematically solving technical problems as well as addressing the other aspects of maintaining AV operations under warranty.
TOPICS IN THIS COURSE