Maintaining AV operations requires open communication with a client. After the installation portion of an AV project is complete, systems verification is finished, and users are trained, your company's relationship with the client may shift to a service agreement. Such an agreement may include ongoing preventive maintenance and repair services, as well as addressing warranty-related issues. High-pressure situations may arise while a client is under warranty, such as the sudden failure of the AV system during a live event. As an AV professional, you will be expected to calmly and quickly diagnose the problem then either fix the problem or apply a work-around until permanent repairs can be made. This course discusses strategies for systematically solving technical problems as well as addressing the other aspects of maintaining AV operations under warranty.