Contact Us
If you need one-on-one help,
Whether you need to renew your CTS®, sign up for a class, reset your password, check your membership status, or handle any other situation — we will get you the answers you need.
Interested in exploring your reach in the AV community? Explore sponsorship opportunities.
How can we help you today?
North America
Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET
Email us: [email protected]
11242 Waples Mill Road, Suite 200
Fairfax, VA 22030
If you are a member of the press, please visit the press room.
Here are the members of our team you could speak with when you contact us:
Sheila Bowman
Customer Service Manager
Email Sheila
+1.703.279.6385
Sheila handles all strategic accounts
Shawna Tates
Customer Service Representative
Email Shawna
+1.703.279.2162
US: Connecticut, Delaware, District of Columbia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Dion Cooke
Customer Service Representative
Email Dion
+1.703.279.6397
US: Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Wisconsin
Matt Bercot, CTS
Customer Service Representative
Email Matt
+1.703.279.9924
US: Alaska, Arizona, California, Colorado, Idaho, Hawaii, Montana Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavat, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Megan Hershey
Sr. Sales Manager
Email Megan
+1.703.279.2179
Market Intelligence Sales
Contact Us: [email protected]
Chris Lavelle
Senior Director of Development, Europe
Email Chris
+44 (0) 1442.345100
Rafael Melson
Account Manager, DACH Region
Email Rafael
+49 (0) 152.090.82511
John van Hoop
Account Manager, Benelux & Nordics
Email John
+31 (0)6 8266.9003
Ben Barnard
Regional Manager, UK & Ireland
Email Ben
+44 (0) 1442 345100
Sarah Carless
Member Relations Manager, UK & Ireland
Email Sarah
+44 (0) 1442.345100
Yoav Slimobich
Account Manager, Iberia
Email Yoav
+34 654 093 721
Megan Petrovich
Programme Coordinator, Europe
Email Megan
+49 89 541 983 95
Gaby Rand
Program Coordinator, Europe
Email Gaby
+44 (0) 1442 345100
Valeria Rapa
Program Coordinator, Europe
Email Valeria
+39 348 5837993
Jonathan Seller
Senior Director of Development, Asia Pacific
Email Jonathan
+61 (0) 417 463 833
TS Gopalakrishnan
Country Manager, India
Email Gopal
+91 98111 00684
Manoj Kumar
Account Manager, India
Email Kumar
+91 98454 75920
Gracie Chiu
Account Manager, Asia
Email Gracie
+85 2 8193 2607
Sue Gage
Account Manager, Oceania
Email Sue
+61 448 151 970
Rodrigo Casassus Coke, CTS
Senior Director of Development, Latin America & Caribbean
Email Rodrigo
+1.703.214.1074
Sergio Gaitan Serrano
Country Manager, Mexico & North Central America
Email Sergio
+1.703.214.1227
Nelson Baumgratz, CTS-D
Country Manager, Mercosur
Email Nelson
+1.703.214.1183
Ana María Restrepo
Country Manager, Andean Region & South Central America
Email Ana
+1.703.214.1209
Upcoming Events
Integrate is Australia's premier annual AV and Integration trade show. This two-day event is a hub of activity for local and global brands to showcase solutions and products to AV technicians and corporate end users, meet with buyers, integrators and distributors, and celebrate the latest industry developments.