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If you need one-on-one help,
Whether you need to renew your CTS®, sign up for a class, reset your password, check your membership status, or handle any other situation — we will get you the answers you need.
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How can we help you today?
North America
Find answers to FAQs about membership, certification, training, and more in our help center.
Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET
Email us: [email protected]
11242 Waples Mill Road, Suite 200
Fairfax, VA 22030
If you are a member of the press, please visit the press room.
Here are the members of our team you could speak with when you contact us:
Sheila Bowman
Member Services Manager
Email Sheila
+1.703.279.6385
Sheila handles all strategic accounts
Shawna Tates
Member Services
Email Shawna
+1.703.279.2162
US: Connecticut, Delaware, District of Columbia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Dion Cooke
Member Services
Email Dion
+1.703.279.6397
US: Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Wisconsin
Matt Bercot, CTS
Member Services
Email Matt
+1.703.279.9924
US: Alaska, Arizona, California, Colorado, Idaho, Hawaii, Montana Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavat, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Megan Hershey
Sr. Sales Manager
Email Megan
+1.703.279.2179
Market Intelligence Sales
Contact Us: [email protected]
Chris Lavelle
Senior Director of Development, Europe
Email Chris
+44 (0) 1442.345100
Rafael Melson
Account Manager, DACH Region
Email Rafael
+49 (0) 152.090.82511
John van Hoop
Account Manager, Benelux & Nordics
Email John
+31 (0)6 8266.9003
Ben Barnard
Regional Manager, UK & Ireland
Email Ben
+44 (0) 1442 345100
Sarah Carless
Member Relations Manager, UK & Ireland
Email Sarah
+44 (0) 1442.345100
Yoav Slimobich
Account Manager, Iberia
Email Yoav
+34 654 093 721
Megan Petrovich
Programme Coordinator, Europe
Email Megan
+49 89 541 983 95
Gaby Rand
Program Coordinator, Europe
Email Gaby
+44 (0) 1442 345100
Valeria Rapa
Program Coordinator, Europe
Email Valeria
+39 348 5837993
Jonathan Seller, CAE
Senior Director of Development, Asia Pacific
Email Jonathan
+61 (0) 417 463 833
TS Gopalakrishnan, CTS -D, CTS-I
Regional Director, India & GCC
Email Gopal
+91 98111 00684
Manoj Kumar
Account Manager, India & GCC
Email Kumar
+91 98454 75920
Gracie Chiu
Coordinator, Member Services, Asia Pacific
Email Gracie
+85 2 8193 2607
Rodrigo Casassus Coke, CTS
Senior Director of Development, Latin America & Caribbean
Email Rodrigo
+1.703.214.1074
Sergio Gaitan Serrano
Country Manager, Mexico & North Central America
Email Sergio
+1.703.214.1227
Nelson Baumgratz, CTS-D
Country Manager, Mercosur
Email Nelson
+1.703.214.1183
Ana María Restrepo
Country Manager, Andean Region & South Central America
Email Ana
+1.703.214.1209
Lisa Matthews, CTS
Manager, Digital Communities
Email Lisa
+1.703.213.5349