Event Details

How to Effectively Manage AV Staff: In-Person Training at InfoComm 2026

Managing AV resources – technology and people – is no easy feat. Discover how to create SOPs, develop onboarding tools, train both your direct reports and end users, have critical conversations, and how to proactively mitigate potential AV/IT failures. Gain fresh ideas, practice training techniques, and examine real-world practices that will enable you to develop more efficient management practices.

Register at infocommshow.org

Who should take this course:

• Technology Managers in Higher Education and Corporations
• Integrators and Consultants
• Manufacturers
• Rental and Staging / Live Event
• It’s really for everyone in AV / IT!

Prerequisites:

Students preferably have two or more years of industry experience.

Course features:

This three-day classroom course is eight hours per day. Additional evening work may be required. This is a management course, not a technical course. It also employs workshop style collaboration and hands-on application of skills.

Students will walk away with job aids and fresh ideas for a more efficient system of managing human and physical AV resources back at their workplace.

At the end of this course, you will be able to:

• Create SOPs that allow staff and end users to perform AV/IT tasks effectively and consistently.
• Develop orientation tools and procedures to efficiently onboard direct reports.
• Train and develop direct reports on how to achieve your vision of success.
• Identify key relationships across your organization that are foundational to your success.
• Establish and develop end user relationships through communication.
• Resolve conflict in efficient and professional ways.
• Develop efficient procedures for service recovery when managing incidents to limit future AV/IT failures.

Instructors

Justin Rexing
CEO
Rexing Consulting Group, LLC

Justin Watts
Senior Manager
Global Video and Events and North America/Europe OSS - AMD, Inc.

Justin Watts CTS, DMC-D, MTA, ITIL is the Senior Manager of Global Video and Events and North America/Europe On-Site Support at AMD in Austin, Texas. He has spent more than 29 years in AV related endeavors ranging from staging and live production to IT centric collaboration technologies. Justin has wide ranging experience in the corporate audio visual space with a specific focus in large scale technology companies having worked at Google, Facebook, Apple, and now AMD.

Justin is also an active AVIXA volunteer where his efforts include teaching yearly at the InfoComm show as a Senior Faculty Instructor. He has also served on Standards Committees, the Diversity Council, the Certification Steering Committee, and the Tech Manager’s Council.  Along with holding his CTS and ITIL certifications he has also been recognized as an 40 under 40 by SCN magazine.