Event Details

ITSM for the AV World: Audio Visual Service Management Virtual Classroom

Audio Visual Service Management (AVSM) is AVIXA’s educational program to invigorate AV with established IT Service Management principles, and go beyond these for pragmatism and practicality as those IT principles are adopted to the world of AV. It consists of two courses, aimed at different stages to advance your AV career. Transitioning from Audio Visual Technician to Manager (formerly known as ‘Aspiring Manager Certificate’) propels you from technician to manager, helping aspiring managers make the massive philosophical leap, and to prepare for the shift in perspective from focused technical diagnosis to leading a specialist workgroup. The mental processes you so skillfully deployed as a technician and the drivers that called for them are not the same as those you will need as manager. These are the vital first steps for every career-advancing AV technician. We will study and understand those differences and cement them into your detailed, daily, managerial To-Do list.

• Replacing diagnosis with new, lateral problem-solving approaches
• Shifting your perspective from individual- to group-level issues and responsibilities
• Leading – you're not just ‘the Boss,' you're getting your one-time peers to follow you
• Understanding management rankings – a supervisor is not a team leader is not a manager
• Shaping and conducting your managerial working day

Add the ‘Transitioning from Audio Visual Technician to Manager Certificate’ to your portfolio of qualification, expertise and career advancement.

Delivery Principles

This hybrid course delivers a mix of personal study and a program of virtual tutorials. The materials and interactions are designed and led by Noel Bruton, a renowned management consultant, experienced practitioner and bestselling author in IT and tech support management. Note that the tutorials are not teaching sessions. In a tutorial, candidates will have their understanding of the material checked and quizzed on their knowledge.

View the Cancellation Policy.

Instructors

Noel Bruton

Noel Bruton is a UK-based independent consultant and trainer, specializing in the management of technology support workgroups. He is a bestselling author of books in this field. His experience is sought by commercial and public service organizations, conferences, press and broadcast media around the world. He has been in IT since 1979 and advising corporations on improving IT.