Do you struggle to efficiently train new staff? Is your staff’s time monopolized by performing basic troubleshooting for customers who don’t know how to use your AV systems? It doesn’t have to be this hard.

Who Should Take This Course

  • Technology managers
  • Integrators who work in higher education
  • All AV professionals with managerial responsibilities

Course Features

The course covers the following topics:

  • Create SOPs that allow staff and end users to use AV/IT resources effectively
  • Develop orientation tools and procedures to efficiently onboard direct reports
  • Train direct reports on how to implement AV/IT solutions
  • Train end users to apply procedures to meet their AV/IT needs
  • Develop procedures for analyzing actionable data to limit AV/IT failures

Download complete course outline

Certification Renewal Units


CTS: 24 CTS-D: 24 CTS-I: 24 Max: 24

Pricing and Availability

Basic/List Price: $1,199
Premium Price: $1,019
Elite Price: $899

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Save Money: Bring Our Training to Your Office

Get the same expert instruction your staff would receive if they came to classes around the world, but without the added expense of student travel.

Explore AVIXA Contract Training

Education Tracks

Chart your course in the AV industry.

See all the tracks

Upcoming Events

Visual Essentials Workshop, Sydney
10 December 2019


Webinar: High Tech e High Touch - O equilíbrio entre a tecnologia e a experiência
11 December 2019


Certification Workshop, Sydney
11 December 2019