Date: 3/31/2021


In this interactive webinar, our panel will outline a general, repeatable approach for troubleshooting audio systems. They will discuss common problems in sound reinforcement systems and conferencing systems and outline possible solutions. They’ll provide insight on pinpointing device issues and user errors.

Learning objectives:

1. Identify a general approach to troubleshooting—a repeatable process
2. Identify and resolve three common problems with audio reinforcement systems
3. Identify and resolve three common problems with conferencing systems

Learn more about the Audio Power Hour series.


thomas_mullinsThom Mullins, CTS, CTS-D
Senior Audiovisual Consultant/Project Manager
Affiliated Engineers, Inc.

  • Over a 45-year career, Thom Mullins has worked across a wide variety of AV industry markets including higher education, corporate, broadcast and recording, government/public, healthcare, and manufacturing for projects in the US and overseas. 
  • Starting in broadcasting, he moved into low-voltage contracting and ultimately into consulting. 
  • He remains actively involved in operating systems, standards development with AVIXA, mentoring young professionals, and education.



    kane_zhangKane Zhang, CTS-D
    CTO and Vice President of EZPro, Brand Ambassador of InfoComm China

  • With over 30 years in the industry, Kane has a wide breadth of experience, including work with conference audio systems, background music solutions, assembly halls, broadcast centres, and public announcement systems.
  • Kane is well-versed in DSP and third party control software programming, as well as systems design testing and deployment. 
  • Considered an expert in AV networking, he holds several certifications, including a CCNA from Cisco, both an ENA and ENS from Extreme Networks, a CTS-D in Audio Engineering from AVIXA, and many other network engineering qualifications.
  • Kane has been involved with the system design and commissioning of many large-scale projects, including the Qingdao SOC summit, the Xiamen BRICS Summit, Hong Kong Court of Final Appeals, and The Hong Kong University of Science and Technology. 
  • He enjoys staying current with emerging trends in technology and providing the highest quality technical consultation and support to customers.

    tim_habedankTim Habedank, CTS-D
    Audio Visual Manager
    ArchKey Technologies  

  • Tim Habedank got hooked on sound from playing in garage bands and working on car stereos as a teenager. 
  • He entered the professional AV industry in 2002 and has worked as an installer/technician, programmer, designer, and trainer; working on thousands of projects from small conference rooms to some of the largest professional sports stadiums. 
  • Tim also is engaged in event production support and occasionally as the stadium audio engineer for Major League Baseball games. 
  • Tim is a member of the AVIXA Sound System Spectral Balance Task Group and has been an instructor at InfoComm shows.