AV is hard, but it doesn’t need to be nearly as hard as people are making it out to be. There are certain steps that can be taken to assure consistency across a global AV program, even with several different architects and integrators as stakeholders. In this presentation, we will discuss this recipe for AV success.

It all starts with having a centralized AV Program Team steering the ship. A catalog of standard systems that satisfies 95% of users’ needs streamlines the offerings and required estimating phase. Requiring a documented quality management process assures that the end results are the same around the globe, and as a bonus, supporting a finite number of system types makes living with these systems a breeze. We will explore each step and participants will leave with (hopefully) a new perspective on how they can tackle and manage their AV assets globally without all the constant fire drills.  


*Class recordings are for internal purposes only and are not available to registrants.




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Course Fees

List/Basic Price: US $145

Premium/Elite Member Price: US $130.50



James Maltese, CTS-D, CTS-I, CQD, CQT
VP of Quality Standards
Level 3 Audio Visual

  • Jim is the VP of Quality Standards at Level 3 Audio Visual. He has commissioned thousands of AV systems around the world, ranging from small conference rooms to some of the most complex installations in the world. He strives to continually improve not only the way Level 3 does AV, but also improve the awareness of the AV industry by others in our community. 
  • Working his way up through the ranks, Jim started as a rack fabricator in high school, and transitioned to a field tech and project engineer in the time between college degrees (BSME from MIT and MSME from Stanford University). He was a founder and the President of AVR which was known as the premier commissioning service provider of the AV industry. AVR was acquired by Level 3 AV in March of 2019. Combining the Level 3 reputation of stellar AV integration with that of AVR, we redefine how AV is delivered in the AV industry. 
  • In addition to leading the quality side of Level 3, Jim sits on the Board of Directors of the Association for Quality in AV Technology (AQAV) and holds CQD and CQT certifications. Jim is a Senior Faculty Instructor for AVIXA and holds two CTS-D and CTS-I certifications. He was awarded the Young AV Professional Award in 2009 from InfoComm, the first year it was awarded. He was awarded InfoComm International’s Educator of the Year in 2017. Jim also hosts the Qualiverse, a show/blog that discusses quality in the AV industry. 
  • Outside of AVing, Jim is an avid scouter, an amateur radio operator (N2NIW), and enjoys spending time with his incredible family.

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Event Information

03 April 2024

1:00 PM - 5:00 PM
Eastern Standard Time