If you need one-on-one help, AVIXA’s Customer Service Team is here to assist you.

Whether you need to renew your CTS®, sign up for a class, retrieve your password, check your membership status, or handle any other situation — we will get you the answers you need.

How can we help you today?

North America

Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET

Email us: membership@avixa.org

11242 Waples Mill Road, Suite 200
Fairfax, VA 22030

If you are a member of the press, please visit the press room.

Here are the members of our team you could speak with when you contact us:

East Coast

Bowman_Sheila-110x140Sheila Bowman
Customer Service Representative
Email Sheila

US: Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington DC, West Virginia

Canada: Quebec, New Brunswick, Nova Scotia



jhardwickJohn Hardwick
Customer Service Manager
Email John

US: Alabama, Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Wisconsin

Canada: Ontario, Manitoba


West Coast

mbercotMatt Bercot, CTS
Customer Service Representative
Email Matt

US: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington State, Wyoming

Canada: Saskatchewan, Alberta, British Columbia

Education and Product Sales

dcookeDion Cooke
Western Region Account Manager
Email Dion

mhersheyMegan Hershey
Eastern Region Account Manager
Email Megan


Business Development

jwoodstockJohn Woodstock
Director of Business Development and Customer Service
Email John


Europe, Middle East, and Africa

ptaggartPamela Taggart
Senior Director of Development, Europe
Email Pamela
+49 (0) 89 215 4368 41

clavelleChris Lavelle
Regional Director, UK and Ireland
Email Chris
+44 (0) 1442 345100

rafael-melson-110X142Rafael Melson
Account Manager, DACH Region
Email Rafael
+49 (0) 152 090 82511


Asia and Oceania

jsellerJonathan Seller
Senior Director of Development, Asia Pacific
Email Jonathan
+61 (0) 2 4403 0305

atanAndy Tan, CTS
Regional Director, Asia
Email Andy
+65 6238 6478

gmajumdarGaurab Majumdar
Regional Director, India and Middle East
Email Gaurab
+91.99.8636 6145

mkumarManoj Kumar
India Account Manager
Email Kumar
+91 9845475920


Latin America

rcasassusRodrigo Casassus Coke, CTS
Senior Director of Development, Latin America
Email Rodrigo
Latin America Spanish: +1.786.871.3346
Brazil Portuguese: +55 11 3957.3928
Fax: +1.609.228.5008

GaitanSerrano_Sergio-110x140Sergio Gaitan Serrano
Country Manager, Mexico
Email Sergio
Latin America Spanish: +

nbaumgratzNelson Baumgratz, CTS-D
Country Manager, Brazil
Email Nelson
Brazil Portuguese: +55 11 3957.3928
Fax: +1.609.228.5008


Why can’t I log in to AVIXA Education/Why am I getting an error message?

In order to be able to log in to the AVIXA Education, you must either have a valid Certification or be actively enrolled in a course. Courses expire 180 days after enrollment. To regain access to AVIXA Education, you will need to register for another course.

Why am I being charged for free courses when my employer is a member?

More than likely, you were not properly associated with your employer’s account. While you can edit most of your profile information online by logging in to avixa.org and accessing your dashboard, changing the company/organization you are associated with cannot be done online. However, a quick email or phone call to your AVIXA customer service representative can fix the problem.

How do I add people to the roster?

There are two ways to add people to your roster: They can create an account themselves at avixa.org or they can contact their customer service representative (if known) and have one created via email (membership@avixa.org) or over the phone (703 or 800 number).

If they choose to create an account online, they can do so by clicking on the login link and then clicking the button to create a new account. Please make sure that they type your company’s/organization’s name exactly as it appears in our system and select your company/organization from the drop down menu after typing the name. They will know they did this successfully when the contact information for your company/organization is auto filled.

To create a new record or edit an existing record, the information we need is the first and last name, email address, job title, phone number and mailing address.

How do I register a user for training?

There are two ways to register someone for training: They can register online or by emailing/calling their customer service representative.

To register online, they must be logged in under their account; if someone else is registering them, that person must be logged in under the student’s account.

The alternative to this is to contact your customer service representative by email or phone and ask him or her to register the person for a course.

How do I schedule a certification exam?

Scheduling an exam is a two-step process. The first step is to apply for the exam with AVIXA Certification and the second step is to schedule your exam with Pearson VUE once approved.

For the CTS exam, you can either register online or you can fill out the PDF application. For CTS-D and CTS-I exams, PDF applications are available. Online applications are processed instantly but we ask that you allow two to three business days to process paper applications, since they are done manually by our staff.

For the second step, you will receive a “Candidate Eligibility Notice” email once your application is processed. This email will have detailed instructions on how to finish your registration with Pearson VUE and schedule your exam.

Resources and steps to apply for each exam:

If, at any time, you have questions pertaining to the exam process, please feel free to contact your customer service representative.

Around the World

Looking for regional information?
Explore news, upcoming events and education in your region.

Upcoming Events

AVIXA Networking Event: Singapore
25 October, 2017


Young AV Professionals in DC
25 October, 2017


AVIXA Women’s Council – Happy Hour
26 October, 2017