This instructor-led webinar is built specifically for IT professionals looking to explore the latest AV concepts and techniques.  

Today’s AV technology managers are responsible for hundreds if not thousands of meeting spaces, and the biggest pain-point for most of them is this: their users know about meeting room issues before they do. In this session we’ll discuss monitoring best practices, industry trends, and the current market of monitoring tools. We’ll lay out a series of practical steps towards single panel of glass monitoring, explore benefits of centralized data collection, investigate why AV monitoring is so hard in the first place, and discuss what we can do as an industry to fix it.

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      Faye Bennett
      Founder and Managing Director
      Faye Bennett Consultancy Services (FBCS)

      • Faye Bennett is the Founder and Managing Director of Faye Bennett Consultancy Services (FBCS).
      • As a specialist consultancy in AV, FBCS works with manufacturers, integrators, service providers and end users to establish results-driven service strategies.
      • Winner of AV Consultancy of the Year 2023 and featuring in a number of Pro-AV watch-lists and 40under40 cohorts, Faye has been recognized as a disruptor to the industry, shaping and leading the way of future AV strategy.

      Jeremy Elsesser
      President and CEO
      Level 3 Audiovisual

      • Jeremy is a seasoned leader in the commercial audiovisual industry, leveraging over two decades of experience to drive innovation in integrated media technology solutions.
      • Initially starting his career in hands-on installation of enterprise-class network and audiovisual systems, he quickly ascended to designing and managing large-scale, technology-enabled facilities.
      • His passion for quality and innovation has led him to successfully spearhead numerous complex projects across the globe, always with a keen eye for unique and effective solutions tailored to meet client needs.
      • In recent years, Jeremy has further honed his expertise by focusing on emerging technologies and strategic leadership, guiding cross-functional teams to exceed industry standards and client expectations.
      • His work has left a lasting impact across various sectors, including higher education, corporate, healthcare, and hospitality, where he's not only enhanced communication and production capabilities but also contributed to the transformation of digital landscapes.
      • As a respected thought leader, Jeremy continues to push boundaries, ensuring his clients and teams are at the forefront of the audiovisual technology curve.

      Jenn Steinhardt
      Design Engineer

      • Jenn Steinhardt, a CTS-D certified individual you may also as @NerdyGirlAV in the Twitterverse.
      • Spending time in both residential and Pro-AV markets, she has been in the AV industry for over 5 years.
      • Jenn was also a part of SCN The Nine: Class of 2021 and Class of 2022 Commercial Integrators 40 Under 40.
      • Something you may not know about her is that she achieved her BS in Media Arts & Design at James Madison University and her Master's in Sociology at The New School for Social Research.
      • Jenn is an active member of the AVIXA Diversity Council, serving as council chair in 2024.
      • She’s passionate about creating opportunities for incoming folks into the AV industry and advocating for neurodiversity and mental health awareness. 


      Fred Loucks
      Principal Consultant

      • Frederick Loucks has spent his entire career mastering the arcane arts of AV.
      • He's worked for both large Fortune 100 companies and SCN Top 50 integrators.
      • An engineer at heart, he's passionate about monitoring and managing AV at scale, and has dedicated years of his life towards understanding how to do so effectively and why it’s been so difficult historically.
      • By day, Fred is a Product Manager at Zoom working on large-scale automation in Zoom's demo environment.
      • Prior to Zoom, he was a Product Manager at Domotz, a vendor-neutral remote monitoring & management platform.
      • By night, Fred provides consultation and education services to AV businesses through his consulting agency AVCTO.
      • To learn more, reach out to him on LinkedIn. 

      Event Information

      24 July 2024

      1:00 PM - 2:00 PM
      Eastern Standard Time


      1 RUs