Event Details

Managing AV resources – technology and people – is no easy feat. Discover how to create SOPs, develop onboarding tools, train both your direct reports and end users, and prevent AV/IT failures. Gain fresh ideas, practice training techniques and examine real-world practices that will make your everyday responsibilities easier. 
Who should take this course: This is a course for Technology Managers.  

Prerequisites: Students should preferably have two or more years of industry experience.  

This is a management course, not a technical course. It also employs workshop style collaboration and hands-on application of skills. 

Students will walk away with job aids and fresh ideas for a more efficient system of managing human and physical AV resources back at their workplace.

At the end of this course, you will be able to:   

• Create SOPs that allow staff and end users to effectively and consistently perform AV/IT tasks   
• Develop orientation tools and procedures to efficiently onboard direct reports   
• Train and develop direct reports on how to achieve your vision of success 
• Identify key relationships across your organization that are foundational to your success   
• Establish and develop end user relationships through communication    
• Develop efficient procedures for service recovery when managing incidents to limit future AV/IT failures  

CTS: 24 | CTS-D: 24 | CTS-I: 24 | Max: 24

Register at infocommshow.org