Event Details

Discuss professional development opportunities and establish an internal career roadmap for student classroom support staff to develop a more effective internal talent pool. Learn how to create and organize an online training and onboarding program for student technicians that support classroom technology. Presenters will share examples of student roles and how to tie student professional development into a tool to cultivate an internal talent pool.

In this May Power Hour you will:

• Understand how to create and organize an online training and onboarding program.
• Discuss professional development opportunities.
• Design an internal career roadmap for student classroom support staff to develop a more effective internal talent pool.
• Hear an explanation of OSUs classroom support model, how to adapt your own support model, and how to tie student professional development into a tool to cultivate an internal talent pool.

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*RU approval is pending.

Presenters:

Chris Harshfield
Classroom Support Manager
Ohio State University

• Chris has been with The Ohio State University since 2011.
• He started his career as a student classroom support technician and was hired full time in 2013 to be an AV installer and support Lead.
• In 2017 Chris became the Classroom Support Manager; managing support operations along with 60 student staff, acting as tier 1 classroom AV support.

Jarrod McFarlane
Director, Classroom Technology and Support Solutions
Division of Information Technology, Stony Brook University

• As Director of Classroom Technology & Support Solutions at Stony Brook University, Jarrod McFarlane is responsible for the teams that support the design, installation, repair, support, training, and maintenance of all general-purpose classrooms across all campuses. 
• He leads his organization under the principles of organization, standards implementation, and quality in customer service by follow through. 
• As the 2016 NEASEA Student supervisor of the Year, Jarrod values the contributions of student employees, and supports a culture that enables their growth into young professionals. 
• Jarrod is also a standing member of the Educause Mentorship Development Task Force.

Andy Vogel
Instructional Design Specialist 
Ohio State University

• Andy Vogel is an experienced instructional design specialist at The Ohio State University College of Engineering, where he collaborates with the multimedia team to develop course modules, reviews and processes eLearning materials, and conceptualizes and applies learning frameworks with subject matter experts.
• He also partners with central IT to operate over 100 certificate-based public-facing courses.
• With a master's degree in educational/instructional technology and certifications in diversity studies, ITIL foundation, and unmanned aircraft systems in disaster management, Andy has a diverse and relevant skill set that enables him to create engaging and effective learning experiences.
• He is devoted to emerging technologies, such as AV and VR, and has been awarded grants for developing VR programs.
• He is pursuing his doctorate in higher education and student affairs at OSU and enjoys playing disc golf in his spare time.
  

Moderator:

Ben Barnard
Regional Manager, UK and Ireland
AVIXA

• Ben Barnard is Regional Manager for AVIXA UK & Ireland and aspires to support the AV community through education, certification, training and providing the industry with access to the resources that are most beneficial to their businesses and professional development.
• Ben has been working closely with various Tech Manager groups over his time at AVIXA and is always keen to learn more about what's relevant and important to this particular segment of our community.