Course Description
Audiovisual Service Management (AVSM) is AVIXA’s educational program to invigorate AV with established IT Service Management principles, and go beyond these for pragmatism and practicality as those IT principles are adopted to the world of AV.
Mastering Audiovisual Service Management (formerly known as ‘Operational Manager Certificate’) is a unique, deep dive into the operational details, methods, techniques and practices of day-to-day leadership and management, and exploring what those topics entail.
In addition to demonstrating proven functions for service design and delivery success, this course goes beyond ITSM to the realization that a workgroup’s staff, its managers and customers are people, not just service suppliers and consumers. Successful managers understand this truth and incorporate it into their service provision and leadership practices.
Applying ITSM principles to AV environments
Structuring and leading high-performing technical teams
Designing and streamlining service workflows and support delivery
Making sure everything gets dealt with, not just the reactive demands
Understanding the hidden basis of customer satisfaction to master service excellence
Upon successful completion and passing the final exam, you’ll earn the ‘Mastering Audio Visual Service Management Certificate’, validating your expertise in managing AV service operations with an ITSM mindset.
Renewal Units
This activity earns 8 Renewal Units (RUs). RUs can apply in the following manner:
CTS: 8, CTS-D: 8, CTS-I: 8 | 8 Total Max Renewal Units
Delivery Principles
This hybrid course delivers a mix of personal study and a program of virtual tutorials. The materials and interactions are designed and led by Noel Bruton, a renowned management consultant, experienced practitioner and bestselling author in IT and tech support management. Note that the tutorials are not teaching sessions. In a tutorial, candidates will have their understanding of the material checked and quizzed on their knowledge.
Introduction (1 hour): Friday, October 23 – 10 am US ET / 2 pm GMT
Tutorial 1 (2 to 2½ hours): Friday, November 06 – 10 am US ET / 3 pm GMT
Tutorial 2 (2 to 2½ hours): Friday, November 20 – 10 am US ET / 3 pm GMT
Tutorial 3 and examination (2 to 2½ hours): Friday, December 04 – 10 am US ET / 3 pm GMT
Course Fee:
Non-member $900 USD
Member $810 USD
Registration Coming Soon
Important Note
Completion of this course in no way guarantees you will pass the CTS exam, nor will this program cover all the topics listed in the exam content outline. By registering for this course, you are not signing up for the CTS exam. The CTS exam must be applied for, paid for, and then scheduled separately at a Pearson Vue testing center. Candidates should review the CTS candidate handbook to learn more about the CTS Exam. Remember, there is no requirement to take any classes or buy study materials to take the CTS exam. However, many of your peers have found courses like these helpful in their exam preparations.
*Class recordings are for internal purposes only and are not available to registrants.
Instructor
Noel Bruton
Noel Bruton is a UK-based independent consultant and trainer, specializing in the management of technology support workgroups. He is a bestselling author of books in this field. His experience is sought by commercial and public service organizations, conferences, press and broadcast media around the world. He has been in IT since 1979 and advising corporations on improving IT.