Why Enterprise AV Design Matters
Shiny tech is useless if rooms fail on day one. In this episode, Pujan Doshi-Dowsett (IAG) joins David Allara & Jonathan Cuthbertson to unpack a discovery process that balances executive vision, end-user reality and support-team sanity.
Three Stakeholder Buckets
Executives – demand ROI & brand experience
End Users – need simplicity & reliability
Operations – crave standardisation & rapid support
Key Takeaways
Choose your place on the experience
standardisation spectrum70 % of “hardware” failures trace back to acoustics & lighting
Build a living product roadmap instead of re-inventing every project
Use usage analytics — data beats opinions
Episode Chapters
Time | Topic |
|---|---|
00:00 – 05:09 | Intro & guest background |
05:10 – 11:24 | Two design philosophies |
11:25 – 17:39 | Questions that surface requirements |
17:40 – 23:04 | Data vs. support tickets |
23:05 – 30:44 | Built-environment must-haves |
30:45 – 37:54 | Standardisation vs. flexibility |
37:55 – 44:10 | Ops, SLAs & wrap-up |