Beyond The Chatbot - Engineering An Agentic Workplace With AI And AV Data

For years, AV and IT teams have been data-rich but insight-poor. We know if a screen is "on" or a room is "booked," but we’ve lacked the "why" behind workplace behavior. In 2026, the shift from Generative AI (answering questions) to Agentic AI (taking action) is changing the game.