Let's face it, technology is a volatile product. We all have our stories of those tough days and how we worked our way through them. It's what makes the world of AV operations so exciting and let's face it, stressful. What if there was way to navigate every day with less stress while yielding better results? A key piece to a technician's growth is the ability to create and maintain high trust relationships in high-pressure situations. Our ability as technicians to collaborate with our clients, provide solutions and help them reach their goals supports our career opportunities in the AV industry. This seminar will provide the attendee with the human centered skills to be successful in service recovery as well as day to day operations.