The CTS® certification exams go through periodic analysis for testing validity and content changes based on ANSI/ISO requirements.

Every five years, as part of our accreditation, all three CTS exams go through a review process by volunteer CTS holders, analyzing the exam content and relevance to job tasks. This results in modified exam content outlines for each exam so they remain valid and relevant to the industry.

On September 24, these content changes will go into effect.

CTS General Exam

Overview

Sales and finance tasks were removed from the new version of the CTS exam. CTS holders in the focus group agreed that the majority of CTS holders do not perform sales or finance functions, and the survey sent to CTS holders validated the changes. For CTS holders whose jobs do include those tasks, they can show their commitment and further their skills by taking training in those areas.

ChangesRemoval
  • A4 removed, managing change now included as part of new C1
  • A8 removed, vendor/product selection now incorporated into new B1 and B2
  • A9 renamed “Integrate AV Solutions” and is now B1
  • B3 renamed to “Maintain AV Operations” and is now C1
  • Duty B renamed to "Implementing AV Solutions" to better reflect the work being done
  • C1 was renamed and moved to B3 in the new outline
  • D1 and D2 combined to form C3 "Troubleshoot and Repair AV Solutions"
  • A7 "Sell AV Solutions" removed
  • C2 "Perform AV Finance and Job Costing Activities" removed


Duties and Tasks (FORMER)% of Exam
Duty A: Creating AV Solutions61%
Task 1: Conduct site survey6%
Task 2: Gather customer information6%
Task 3: Evaluate site environment (acoustics, lighting, seating, finishing, etc.)6%
Task 4: Maintain awareness of changes to the site environment (acoustics, lighting, seating, finishing, etc.) 6%
Task 5: Develop a functional AV scope8%
Task 6: Design AV solutions12%
Task 7: Sell AV solutions5%
Task 8: Conduct vendor selection process4%
Task 9: Provide AV solutions8%
Duty B: Operating AV Solutions16%
Task 1: Operate AV solutions6%
Task 2: Conduct maintenance activities5%
Task 3: Manage AV solutions/operations5%
Duty C: Conducting AV Management Activities11%
Task 1: Project Manage AV projects5%
Task 2: Perform AV Finance and Job Costing Activities6%
Duty D: Servicing AV Solutions12%
Task 1: Troubleshoot AV solutions7%
Task 2: Repair AV solutions5%
Total100%
Duties and Tasks (CURRENT)% of Exam
Duty A: Creating AV Solutions47%
Task 1: Gather customer information10%
Task 2: Conduct initial site survey9%
Task 3: Evaluate site environment (acoustics, lighting, seating, finishing, etc.)9%
Task 4: Develop an AV Project scope9%
Task 5: Design AV solutions10%
Duty B: Implementing AV Solutions27%
Task 1: Integrate AV solutions10%
Task 2: Operate AV solutions9%
Task 3: Manage AV projects8%
Duty C: Servicing AV solutions26%
Task 1: Maintain AV operations8%
Task 2: Conduct maintenance activities8%
Task 3: Troubleshoot and repair AV solutions10%
Total100%
 

CTS-D Exam

Overview

Candidates are no longer tested on some job tasks, and a section of the exam has been renamed of Duty B to better indicate that it focuses on working with other disciplines to create project documentation. No job tasks were added.

ChangesRemoval
  • A8 Define AV Needs has been included in A5 Identify Client Expectations.
  • Duty B is now focused on coordinating across other disciplines to develop project documentation
  • A5 Identify Client Procurement Process
  • A6 Research Client Business Process
  • A7 Research Client Business Environment
  • A10 Identify Regulatory Requirements and Project Certification Goals.

 



Duties and Tasks (FORMER)% of Exam
Duty A: Conducting a Needs Assessment 15.2%
Task 1: Identify stakeholders/decision-makers1.6%
Task 2: Identify skill level of end users1.6%
Task 3: Educate the AV client0.8%
Task 4: Review client technology master plan 1.6%
Task 5: Identify clients' procurement processes0.8%
Task 6: Research clients' business process0.8%
Task 7: Research clients' business environment0.8%
Task 8: Define AV needs (absolutes)2.4%
Task 9: Identify scope of work2.4%
Task 10: Identity regulatory requirements and project certification goals2.4%
Duty B: Collaborating With Other Professionals25.6%
Task 1: Review A/E (architectural and engineering) drawings4%
Task 2: Coordinate architectural/interior design criteria3.2%
Task 3: Coordinate structural/mechanical criteria3.2%
Task 4: Coordinate electrical criteria3.2%
Task 5: Coordinate lighting criteria3.2%
Task 6: Coordinate IT and network security criteria4%
Task 7: Recommend acoustical criteria2.4%
Task 8: Coordinate life safety and security criteria2.4%
Duty C: Developing AV Designs49.6%
Task 1: Create draft AV design10.4%
Task 2: Confirm site conditions8%
Task 3: Produce infrastructure drawings10.4%
Task 4: Produce AV system documents11.2%
Task 5: Produce AV build documentation9.6%
Duty D: Conducting Project Implementation Activities9.6%
Task 1: Participate in project implementation communication2.4%
Task 2: Perform system verifications4%
Task 3: Conduct system closeout activities3.2%
Total100%
Duties and Tasks (CURRENT)% of Exam
Duty A: Conducting a Needs Assessment16.8%
Task 1: Identify Decision-makers and Stakeholders1.6%
Task 2: Identify Skill Level of End Users2.4%
Task 3: Educate AV Clients1.6%
Task 4: Review Client Technology Master Plan3.2%
Task 5: Identify Client Expectations4%
Task 6: Identify Scope of Work4%
Duty B: Coordinating with Other Professionals to Develop Project Documentation23.2%
Task 1: Review A/E Architectural and Engineering) Drawings4%
Task 2: Coordinate with Architectural/Interior Design Professionals4%
Task 3: Coordinate with Mechanical Professionals1.6%
Task 4: Coordinate with Structural Professionals1.6%
Task 5: Coordinate with Electrical Professionals3.2%
Task 6: Coordinate with Lighting Professionals2.4%
Task 7: Coordinate with IT and Network Security Professionals4%
Task 8: Coordinate with Acoustical Professionals1.6%
Task 9: Coordinate with Life Safety and Security Professionals0.8%
Duty C: Developing AV Designs48%
Task 1: Create Draft AV Design10.4%
Task 2: Confirm Site Conditions8%
Task 3: Produce AV Infrastructure Drawings12%
Task 4: Produce AV System Drawings12%
Task 5: Finalize Project Documentation5.6%
Duty D: Conducting Project Implementation Activities12%
Task 1: Participate in Project Implementation Communication3.2%
Task 2: Conduct System Performance Verifications5.6%
Task 3: Conduct Project Closeout Activities3.2%
Total100%
 

CTS-I Exam

Overview

Removal of one job task related to performing site cleanup. No job tasks were added.

ChangesRemoval
  • A5 “Maintain Tools and Equipment” moved to E6
  • C1: Conduct Off-Site Fabrication
  • D1: Perform Site Clean-Up (Taking out the trash)


Duties and Tasks (FORMER)% of Exam
Duty A: Conducting Pre-Installation Activities 22%
Task 1: Review Audiovisual Project Documentation4%
Task 2: Conduct Technical Site Survey4%
Task 3: Prepare for Audiovisual Installation4%
Task 4: Evaluate Overall Facility Conditions3%
Task 5: Maintain Tools and Equipment3%
Task 6: Prepare Site for Installation4%
Duty B: Conducting Site Rough-In/First-Fix11%
Task 1: Deinstallation of Existing Equipment/cabling3%
Task 2: Pull Cable4%
Task 3: Mount Substructure4%
Duty C: Installing Audiovisual Systems37%
Task 1: Conduct Off-site Fabrication3%
Task 2: Prepare Audiovisual Rack4%
Task 3: Wire the Audiovisual Equipment Rack4%
Task 4: Distribute Audiovisual Equipment3%
Task 5: Mount Audiovisual Equipment4%
Task 6: Terminate Cables4%
Task 7: Configure Network Attached Components (ISDN, IP, POTS, etc.)4%
Task 8: Load Control Programs3%
Task 9: Test the Audiovisual Equipment4%
Task 10: Calibrate Audiovisual Equipment4%
Duty D: Perform Systems Close Out11%
Task 1: Demonstrate to Client or Client's Representative that System Performs to Specifications4%
Task 2: Obtain Project Completion Sign-Off from Client or Client's Representative3%
Task 3: Provide Training on Equipment Operation4%
Duty E: Conducting Ongoing Project Responsibilities19%
Task 1: Perform Site Clean-up3%
Task 2: Complete Daily Progress Reports3%
Task 3: Coordinate with Other Contractors3%
Task 4: Conduct Field Engineering4%
Task 5: Repair Audiovisual Systems3%
Task 6: Maintain AV Systems3%
Total100%
Duties and Tasks (CURRENT)% of Exam
Duty A: Conducting Pre-Installation Activities20%
Task 1: Review Audiovisual Project Documentation4%
Task 2: Conduct Technical Site Survey4%
Task 3: Plan for Audiovisual Installation4%
Task 4: Evaluate Overall Facility Readiness4%
Task 5: Conduct On-Site Preparations for Installation4%
Duty B: Coordinating Site Rough-in/First-Fix10%
Task 1: Deinstallation of Existing Equipment and Cabling2%
Task 2: Mount Substructure4%
Task 3: Pull Cable4%
Duty C: Installing Audiovisual Systems38%
Task 1: Assemble Audiovisual Rack4%
Task 2: Wire the Audiovisual Equipment Rack5%
Task 3: Distribute Audiovisual Equipment4%
Task 4: Mount Audiovisual Equipment4%
Task 5: Terminate Cables5%
Task 6: Configure Network Properties of Equipment4%
Task 7: Load Configuration and Control Programs4%
Task 8: Test the Audiovisual System4%
Task 9: Calibrate the Audiovisual System4%
Duty D: Perform Systems Closeout11%
Task 1: Demonstrate to Client or Client's Representative that System Performs to Specifications4%
Task 2: Provide Training on System Operation4%
Task 3: Obtain Project Completion Sign Off From Client or Client's Representative3%
Duty E: Conducting Ongoing Project Responsibilities21%
Task 1: Complete Progress Reports3%
Task 2: Coordinate with Other Contractors4%
Task 3: Address Needed Field Modifications4%
Task 4: Repair Audiovisual Systems3%
Task 5: Maintain Audiovisual Systems3%
Task 6: Maintain Tools and Equipment4%
Total100%







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