A meeting room in the transient world of a hospitality or co-working environment might be the ultimate testing ground for two things: which technology works and what is the current state of automation versus human intervention. For first-time users of a system, or even those who frequently reserve a space, the same questions and troubleshooting concerns continue to arise. What is this telling us about the state of user experience design in AV? With human intervention and client support highly necessary in these spaces, what can these applications show us about hiring audiovisual team members for their "soft skills" versus hardware knowledge?

Michael Judeh, CTS, Regional Director of Technology, Convene Conference Centers
Kirsten Nelson, Program Director, Center Stage