Mastering AV Service Management (MASM) – the Aspiring Manager Certificate
The purpose of the Aspiring Manager Certificate is simple—this is how to take a technician through the massive leap of understanding to the perspective of management. Technicians deal with diagnostics, adjusting a limited range of parameters to bring or restore a system to an operational state. Managers solve problems in the absence of adjustable parameters. Rather, they lead by their vision and design of the workgroup, negotiating and orchestrating its resources.
Mastering AV Service Management (MASA) is an exclusive version of the Mastering IT Support Delivery curriculum, redesigned for AV specialists for AVIXA®.
Who should attend?
Technicians aspiring to leadership or management roles, or recent appointees; established heads of any AV technical workgroup, needing to revisit the basic principles of management and put their technical roots into perspective. The AMC content suits AV support delivered either in-house or as service provider--where tech support resolutions and conducting projects are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities.
How is it delivered?
MASM is blended learning: a mix of independent study and online tutorials. Note that the tutorials are not teaching sessions. In a tutorial candidates will have their understanding of the material checked and quizzed on their knowledge.
A workbook will be provided in advance in PDF format. This ‘Body of Knowledge’ contains all the slides, accompanying text, and quizzes to help you prepare for the examination. Candidates will study a portion of the book, before attending an online tutorial. The examination takes place in the final hour of Tutorial 2.
Attention! You will have to study the course contents on your own schedule, without the instructor's company. The tutorials are follow-up sessions of the previously studied content.
What you will learn:
The technical mindset and how it essentially restricts managerial thinking
- The technical mindset and how it essentially restricts managerial thinking
- Philosophical and functional differences between operative, supervisor, team leader and manager in terms of what they do, how they do it, to whom they do it, and why they do it, and how they arrive at their different priorities and various Bases of Decision
- Use of skillset management to resolve Single Points of Failure in the workgroup, and to replace oneself as a technical operative, in order to leave more time for managerial concerns and activities
- How management goes beyond mere superiority--in particular, use the explanations and techniques of De Marco & Lister and others, pertaining to IT staff motivation and productivity, and workgroup coherence
- Understanding and using the new relationship between the technician once a member of a workgroup and now leader of such a group, and the requisite behaviors, mentality and perspective
- Making use of a full comprehension of differences between internal and external support to adjust workgroup practices and targets in meeting business needs
- Develop and use a new, essentially managerial working-day to-do list
There are two groups to choose from:
Introduction (1 hour): Friday, August 26 – 08:00 EST
Tutorial 1 (2 to 2 ½ hours): Friday, September 2 – 08:00 EST
Tutorial 2 and examination (2 to 2 ½ hours): Friday, September 16 – 08:00 EST
Introduction (1 hour): Friday, August 26 – 11:00 EST
Tutorial 1 (2 to 2 ½ hours): Friday, September 2 – 11:00 EST
Tutorial 2 and examination (2 to 2 ½ hours): Friday, September 16 – 11:00 EST
Premium/Elite: USD $720
After you register, you’ll get a confirmation email. Please reply with your group preference. Note that after the course begins, you cannot switch between groups. You must continue at the same time for all the sessions.
26 Aug - 16 Sept 2022
11:00 AM - 1:30 PM
Eastern Standard Time