BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 15.1//EN BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:20251102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Eastern Standard Time TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART:20250301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Eastern Daylight Time TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Mastering AV Service Management &ndash\; the Operational Manage r Certificate Virtual ClassroomChoose from Group 1 or Group 2.The\n MASM\n Operational Manager Certificate (MASM-OMC) is packed full of the hard \, how-to detail of the skills you need as a manager of a technical workgr oup in an AV context. More advanced and complex than Aspiring Manager Cert ificate -AMC\,\n this will describe the very building blocks of your wo rkgroup\, its resources\, and the services it must produce. It will indica te what to measure and how\, and importantly how to get the best out of yo ur technicians by offering improvements to their\n job satisfaction. Th ese are the practicalities of building\, managing\, leading and sustaining a successful technical workgroup. \; \;Who should attend?Heads of any AV technical workgroup &ndash\; either in-house or as service provide r - where tech support resolutions and conducting projects are part of the typical workload\, especially where that\n work comprises interaction with end users and corporate authorities.What you will learn: \;Workgr oup leadership\, consisting of orchestration of department resources and r epresentation of the workgroup to the business\, both as service provider and for dovetailing with shadow IT and vendor-provided escalation routes.E mployee management\, including staff development\, setting and monitoring production and productivity expectations\, governing workload variety\, sk ills redundancy\, scheduling non-reactive work\, motivation and job satisf action.Informed decision-making\, including key performance indicators\, c ritical success factors and other statistical analyses to get beyond servi ce levels into throughput parameters\; and to match service delivery with customer satisfaction.Lead the department from the front\, to represent it according to your vision for its position\, role and standing to its host organization\, clients and users.Anticipate demand and orchestrate resour ces both within and outside the immediate workgroup to meet that demand in accordance with true need and affordability.Orchestrate a workforce and o ther resources to ensure the workgroup&rsquo\;s entire workload is appropr iately staffed so that nothing gets missed and all priorities are met\, fo r both reactive and project work.Identify\, measure\, monitor and act upon key performance indicators and use statistical functions against these to inform management decisions in correcting and improving service\, not jus t after-the-fact (Management Information) but also in real time\n ( Decision Support)\; use these to regulate and improve workload throughput as a vital contribution to eventual achieved service-levels.Use a seven-st age skillset management program to commoditize technical knowledge so that it can be imparted at the appropriate level\; use this to eradicate Singl e Points of Failure\, remove bottlenecks\, increase skills redundancy\, in crease departmental\n service versatility\, and replace management technical responsibilities to increase management involvement and quality.  \;\nHow is it delivered?MASM is blended learning\, a mix of independe nt study and online tutorials. Note that the tutorials are not teaching se ssions\, but merely to check understanding and run quizzes. The candidate is issued in advance with the 60\,000-word workbook\, in PDF format.\n This &lsquo\;Body of Knowledge&rsquo\; contains all the slides\, accompany ing text\, and quizzes to help you prepare for the examination. The candid ate will study a portion of the book\, before attending an online tutorial .Attention! You will have to study the course contents on your own schedul e\, without the instructor's company. The tutorials are follow-up sessions of the previously studied content. \;There are two groups to choose f rom:Group 1Introduction (up to 1 hour) - Friday\, October 10 08:00am ETTut orial 1 (up to 2½\; hours) - Friday\, October 17 08:00am ETTutorial 2 (up to 2½\; hours) - Friday\, October 31 08:00am ETTutorial 3 and examination (up to 2½\; hours) - Friday\, November 14 08:00am ET\nGr oup 2Introduction (up to 1 hour) - Friday\, October 10 11:00am ETTutorial 1 (up to 2½\; hours) - Friday\, October 17 11:00am ETTutorial 2 (up to 2½\; hours) - Friday\, October 31 11:00am ET\n Tutorial 3 and examination (up to 2½\; hours) - Friday\, November 14 11:00am ET\nAf ter you register\, you&rsquo\;ll get a confirmation email. Please reply wi th your group preference*. Note that after the course begins\, you cannot switch between groups. You must continue at the same time for all the sess ions.*Please note that if we do not reach the minimum number of participan ts in each group\, we may need to merge the two groups into one. The combi ned session would then be scheduled for 11:00 AM Eastern time.*Class recor dings are for internal purposes only and are not available to registrants.  \;Register Now:USDGBPEURAUD \;CTS: 8| Max: 8 \;CostList Price /Basic: USD $900Premium/Elite: USD $810 \; \;View the Cancellation Policy. DTEND:20251114T183000Z DTSTAMP:20260511T152525Z DTSTART:20251010T150000Z LOCATION: SEQUENCE:0 SUMMARY:Mastering AV Service Management (MASM) - the Operational Manager Ce rtificate - October 2025\, Group 2 UID:RFCALITEM639141099253954730 X-ALT-DESC;FMTTYPE=text/html:

Masteri ng AV Service Management &ndash\; the Operational Manager Certificate Virt ual Classroom

Choose from Group 1 or < /em>Group 2.

The\n MASM\n Operational Manager C ertificate (MASM-OMC) is packed full of the hard\, how-to detail of the skills you need as a manager of a technical workgroup in an AV cont ext. More advanced and complex than Aspiring Manager Certificate -AMC\,\n this will describe the very building blocks of your workgroup\, its res ources\, and the services it must produce. It will indicate what to measur e and how\, and importantly how to get the best out of your technicians by offering improvements to their\n job satisfaction. These are the pract icalities of building\, managing\, leading and sustaining a successful tec hnical workgroup. \; \;

Who should attend?< br />
Heads of any AV technical workgroup &ndash\; either in-house or as service provider - where tech support resolutions and conducting proje cts are part of the typical workload\, especially where that\n work com prises interaction with end users and corporate authorities.

< strong>What you will learn: \;

 \;\ n

How is it delivered?

MASM is blended learning\, a mix of independent study and online tutorials. Note that the tutorials are not teaching sessions\, but merely to check understanding and run quiz zes. The candidate is issued in advance with the 60\,000-word workbook\, i n PDF format.\n This &lsquo\;Body of Knowledge&rsquo\; contains all the slides\, accompanying text\, and quizzes to help you prepare for the exam ination. The candidate will study a portion of the book\, before attending an online tutorial.

Attention! You will have to study the course contents on your own schedule\, withou t the instructor's company. The tutorials are follow-up sessions of the pr eviously studied content.

 \;

There are two groups to choo se from:

Group 1

Introduction (u p to 1 hour) - Friday\, October 10 08:00am ET

Tutorial 1 (up to 2½\; hours) - Friday\, October 17 08:00am ET

Tutorial 2 (up to 2½\; hours) - Friday\, October 31 08:00am E T

Tutorial 3 and examination (up to 2½\; hours) - Frida y\, November 14 08:00am ET\n

Group 2

Introduction (up to 1 hour) - Friday\, October 10 11:00am E T

Tutorial 1 (up to 2½\; hours) - Friday\, October 17 11: 00am ET

Tutorial 2 (up to 2½\; hours) - Friday\, October 31 11:00am ET\n

Tutorial 3 and examination (up to 2½\ ; hours) - Friday\, November 14 11:00am ET\n

After you register\, you&rsquo\;ll get a confirmation email. Please reply with your group preference*. Note that after the co urse begins\, you cannot switch between groups. You must continue at the s ame time for all the sessions.

*Please note tha t if we do not reach the minimum number of participants in each group\, we may need to merge the two groups into one. The combined session would the n be scheduled for 11:00 AM Eastern time.


*Class recording s are for internal purposes only and are not available to registrants.

 \;

Register Now:

USD

GBP

EUR

AUD

 \;

END:VEVENT END:VCALENDAR