BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 14.4//EN BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:20231102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Eastern Standard Time TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART:20230301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Eastern Daylight Time TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:Mastering AV Service Management &ndash\; the Operational Manage r CertificateChoose from Group 1 or Group 2.The\n MASM\n Operational M anager Certificate (MASM-OMC) is packed full of the hard\, how-to detail o f the skills you need as a manager of a technical workgroup in an AV conte xt. More advanced and complex than Aspiring Manager Certificate -AMC\,\n this will describe the very building blocks of your workgroup\, its reso urces\, and the services it must produce. It will indicate what to measure and how\, and importantly how to get the best out of your technicians by offering improvements to their\n job satisfaction. These are the practi calities of building\, managing\, leading and sustaining a successful tech nical workgroup. \; \;Who should attend?Heads of any AV technical workgroup &ndash\; either in-house or as service provider - where tech sup port resolutions and conducting projects are part of the typical workload\ , especially where that\n work comprises interaction with end users and corporate authorities.What you will learn: \;Workgroup leadership\, c onsisting of orchestration of department resources and representation of t he workgroup to the business\, both as service provider and for dovetailin g with shadow IT and vendor-provided escalation routes.Man-management\, in cluding staff development\, setting and monitoring production and producti vity expectations\, governing workload variety\, skills redundancy\, sched uling non-reactive work\, motivation and job satisfaction.Informed decisio n-making\, including key performance indicators\, critical success factors and other statistical analyses to get beyond service levels into throughp ut parameters\; and to match service delivery with customer satisfaction.L ead the department from the front\, to represent it according to your visi on for its position\, role and standing to its host organization\, clients and users.Anticipate demand and orchestrate resources both within and out side the immediate workgroup to meet that demand in accordance with true n eed and affordability.Orchestrate manpower and other resources to ensure t he workgroup&rsquo\;s entire workload is appropriately staffed so that not hing gets missed and all priorities are met\, for both reactive and projec t work.Identify\, measure\, monitor and act upon key performance indicator s and use statistical functions against these to inform management decisio ns in correcting and improving service\, not just after-the-fact (Manageme nt Information) but also in real time\n (Decision Support)\; use th ese to regulate and improve workload throughput as a vital contribution to eventual achieved service-levels.Use a seven-stage skillset management pr ogram to commoditize technical knowledge so that it can be imparted at the appropriate level\; use this to eradicate Single Points of Failure\, remo ve bottlenecks\, increase skills redundancy\, increase departmental\n service versatility\, and replace management technical responsibilities to increase management involvement and quality. \;\nHow is it deliver ed?MASM is blended learning\, a mix of independent study and online tutori als. Note that the tutorials are not teaching sessions\, but merely to che ck understanding and run quizzes. The candidate is issued in advance with the 60\,000-word workbook\, in PDF format.\n This &lsquo\;Body of Knowl edge&rsquo\; contains all the slides\, accompanying text\, and quizzes to help you prepare for the examination. The candidate will study a portion o f the book\, before attending an online tutorial.Attention! You will have to study the course contents on your own schedule\, without the instructor 's company. The tutorials are follow-up sessions of the previously studied content. \;There are two groups to choose from:Group 1Introduction (u p to 1 hour) - Friday\, October 27\, 2023 08:00am ETTutorial 1 (up to 2&fr ac12\; hours) - Friday\, November 3\, 2023 08:00am ETTutorial 2 (up to 2&f rac12\; hours) - Friday\, November 17\, 2023 08:00am ETTutorial 3 and exam ination (up to 2½\; hours) - Friday\, December 1\, 2023 08:00am ET\n Group 2Introduction (up to 1 hour) - Friday\, October 27\, 2023 11:00am ET Tutorial 1 (up to 2½\; hours) - Friday\, November 3\, 2023 11:00am E TTutorial 2 (up to 2½\; hours) - Friday\, November 17\, 2023 11:00am ET\n Tutorial 3 and examination (up to 2½\; hours) - Friday\, De cember 1\, 2023 11:00am ET\nAfter you register\, you&rsquo\;ll get a confi rmation email. Please reply with your group preference. Note that after th e course begins\, you cannot switch between groups. You must continue at t he same time for all the sessions. \;Register Now:USDGBPEURAUD \;& nbsp\;CTS: 6|CTS-I: 6|Max: 6 \;CostList Price/Basic: USD $800Premium/E lite: USD $720Instructor: \;Noel Bruton is a UK-based independent cons ultant and trainer\, specializing in the management of technology support workgroups. He is a bestselling author of books in this field. His experie nce is sought by commercial and public service organizations\,\n confer ences\, press and broadcast media around the world. He has been in IT sinc e 1979 and advising corporations on improving IT.View the Cancellation Pol icy. DTEND:20231201T153000Z DTSTAMP:20240329T152958Z DTSTART:20231027T120000Z LOCATION: SEQUENCE:0 SUMMARY:Mastering AV Service Management – the Operational Manager – October 2023\, Group 1 UID:RFCALITEM638473229980704779 X-ALT-DESC;FMTTYPE=text/html:
Masteri ng AV Service Management &ndash\; the Operational Manager Certificate
Choose from Group 1 or Group 2.
em>
The\n MASM\n Operational Manager Certificate (MASM-O
MC) is packed full of the hard\, how-to detail of the skills you
need as a manager of a technical workgroup in an AV context. More advanced
and complex than Aspiring Manager Certificate -AMC\,\n this will descr
ibe the very building blocks of your workgroup\, its resources\, and the s
ervices it must produce. It will indicate what to measure and how\, and im
portantly how to get the best out of your technicians by offering improvem
ents to their\n job satisfaction. These are the practicalities of build
ing\, managing\, leading and sustaining a successful technical workgroup.&
nbsp\; \;
Who should attend?
Heads o
f any AV technical workgroup &ndash\; either in-house or as service provid
er - where tech support resolutions and conducting projects are part of th
e typical workload\, especially where that\n work comprises interaction
with end users and corporate authorities.
What you wi
ll learn: \;
How is it deli vered?
MASM is blended learning\, a mix of independent stud
y and online tutorials. Note that the tutorials are not teaching sessions\
, but merely to check understanding and run quizzes. The candidate is issu
ed in advance with the 60\,000-word workbook\, in PDF format.\n This &l
squo\;Body of Knowledge&rsquo\; contains all the slides\, accompanying tex
t\, and quizzes to help you prepare for the examination. The candidate wil
l study a portion of the book\, before attending an online tutorial.
Attention! You will have to study t he course contents on your own schedule\, without the instructor's company . The tutorials are follow-up sessions of the previously studied content.< /p>
 \;
There are two groups to choose from:
Gro
up 1
Tutorial 1 (up to 2½\ ; hours) - Friday\, November 3\, 2023 08:00am ET
Tutor ial 2 (up to 2½\; hours) - Friday\, November 17\, 2023 08:00am ET
Tutorial 3 and examination (up to 2½\; hours) - Friday\, December 1\, 2023 08:00am ET\n
Group 2
Introduction (up to 1 hour) - Friday\, October 27\, 2023
11:00am ET
Tutorial 1 (up to 2½\; hours) - Friday\, Novem
ber 3\, 2023 11:00am ET
Tutorial 2 (up to 2½\; hours) - F
riday\, November 17\, 2023 11:00am ET\n
Tutorial 3 and exam
ination (up to 2½\; hours) - Friday\, December 1\, 2023 11:00am ET\n
After you register\, you&rsquo\;l l get a confirmation email. Please reply with your group preference. Note that after the course begins\, you cannot switch between groups. You must continue at the same time for all the sessions.
< a href="https://store.avixa.org/s/lt-event?language=en_US&\;id=a1U6Q000 009NRgfUAG&\;site=a0df200000UOm3pAAD" target="_blank">USD< /em>
 \;
< img sf-custom-thumbnail="true" src="https://avcdn.azureedge.net/production /images/default-source/icons/avixa_ru.png?sfvrsn=449ea7e4_4" title="AVIXA_ RU" data-displaymode="Original" alt="AVIXA_RU" width="30" sf-constrain-pro portions="true" />CTS: 6|CTS-I: 6|Max: 6
 \;
Cost
List Price/Basic: USD $800
Premium/El ite: USD $720
Noel Bruton is a UK-based independent consultant and traine r\, specializing in the management of technology support workgroups. He is a bestselling author of books in this field. His experience is sought by commercial and public service organizations\,\n conferences\, press and broadcast media around the world. He has been in IT since 1979 and advisi ng corporations on improving IT.
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